Internal Disputes Resolution Process

NOT HAPPY? You Can Use Our Internal Disputes Resolution (“IDR”) Process

If you have a complaint about a product or any part of my service, please tell me so that I can try to fix it for you.

You can use my IDR process sending me an email or letter, or calling me.

I will consider your complaint and try to resolve it. If I cannot do anything to help you when you first contact me, I will review it as part of my IDR process.

If, at the end of my IDR process, we still cannot agree on resolution, you can contact the Insurance & Savings Ombudsman (“ISO”) Scheme Inc.

The ISO Scheme has been approved by the Minister of Consumer Affairs to provide an external disputes resolution service to consumers with complaints about their financial service providers.  It offers a free and independent complaints service to customers of its Participants and can be contacted as follows:

Email: info@iombudsman.org.nz
Website: www.iombudsman.org.nz
Freephone: 0800 888 202
Fax: 04 499 7614
Address: PO Box 10845, WELLINGTON 6143

Your business is important to me and resolving complaints is part of a good business relationship with my clients.

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  • Insurance Christchurch. Ask Consulting Ltd. Insurance Services Christchurch. - Internal Disputes Resolution Process - Onepath
  • Insurance Christchurch. Ask Consulting Ltd. Insurance Services Christchurch. - Internal Disputes Resolution Process - Tower
  • Insurance Christchurch. Ask Consulting Ltd. Insurance Services Christchurch. - Internal Disputes Resolution Process - Sovereign
  • Insurance Christchurch. Ask Consulting Ltd. Insurance Services Christchurch. - Internal Disputes Resolution Process - AIA
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  • Insurance Christchurch. Ask Consulting Ltd. Insurance Services Christchurch. - Internal Disputes Resolution Process - Fidelity Life
  • Insurance Christchurch. Ask Consulting Ltd. Insurance Services Christchurch. - Internal Disputes Resolution Process - Asteron